🚀 New Story, New Audience


Hi Reader,

Starbucks started as a neighborhood coffee shop.

Their story was about the café experience – a place to gather, connect, and enjoy the art of coffee (mmm, coffee ☕).

Then, in the late ’90s, seeking additional growth, the brand leapt into the grocery aisle, selling coffee beans, bottled Frappuccinos, and eventually K-Cups.

Starbucks wasn’t just serving regular café visitors anymore. They were reaching whole new groups of customers who might never walk into one of their stores – using a totally different product and capability set.

This is Diversification – an example of when it works well, I might add.

For the month of September, we're focused on strengthening your sales & marketing through storytelling.

Each week, I'll offer tips, questions, and activities to help you refine your approach.

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That strategy worked, in part, because the story still made sense.

Starbucks didn’t stop being about coffee; they just found new ways to share it.

But it doesn’t always play out this way.

Diversification can quickly unravel if the new move doesn’t fit the bigger story:

  • Harley-Davidson once tried selling perfume.
  • Colgate, known for toothpaste, briefly launched frozen dinners.

👎🏻 Nope. Customers weren’t into it.

➡️ Where’s the synergy? What’s the brand story?

If the thread back to your core brand isn’t clear, the new idea just confuses people.

Before you leap, test carefully.

Talk to potential customers. Try a prototype or two.

And think ahead about whether a new market might complement your existing narrative – or stretch it beyond recognition.

Take a moment to pause & reflect.

  • What would a new market actually require of your time, attention, and brand?
  • Would the idea complement your core story, or ask you to become someone else?

Actions, experiments, & things to try next.

Deepen your reflection with a few more questions:

  • What evidence do I have that a new audience is asking for what I want to create?
  • How would this new product or service connect back to my core story and strengths?
  • What time, money, and attention would this require – and what might it take away from my current business?
  • Am I excited to serve this new audience long-term, or just curious about the idea?
  • If this experiment fails, what’s my exit plan?

Until next time,

Michael

Michael Schefman | 321 Liftoff

Copyright © 2024 by 321 Liftoff LLC

Michel Schefman, 321 Liftoff

Starting a business is exciting and ambiguous – and that’s the fun. It’s a time of possibility, experimentation, imagination, and showing the world what you can do. But, it can also feel slow, frustrating, and full of traps and distractions, leaving potential entrepreneurs to question their self-worth and to wonder why they started in the first place. As a small business coach, I’ll help you cultivate an entrepreneur’s mindset, so you can start and grow your businesses with confidence and step boldly into the role of business owner. Subscribe to get access to weekly tips, small business interviews, and more.

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